When looking for a promotional gift that’s going to excite consumers, it’s hard to beat free chocolate. That was the thinking when Ghirardelli launched “A Million Moments of Timeless Pleasure” this past March – its largest promotional campaign to date.
Besides an online sweepstakes, in-store displays and online banners, the program involved a 10-city sampling tour over seven weeks. The chocolatier visited Atlanta, Boston, Chicago, Dallas, Miami, Los Angeles, New York City, Philadelphia, San Francisco and Washington D.C., giving away a total of 1 million chocolate samples.
“We actually wanted to deliver a million samples to create a million moments of Ghirardelli,” says Jeff Snyder, president of Inspira Marketing, who coordinated the experiential aspects of the promotion. “It’s great to see real people in real life explaining their moments – it gave us a solid understanding of who the customer is and what’s important to them.”
At the tour stops, brand ambassadors gave away the chocolates and a video crew filmed brand lovers who wanted to share their “Ghirardelli moment.” These were then uploaded to the Ghirardelli website.
Those who could not make it to the actual events were encouraged to get in on the fun through an online sweepstakes. Fans could describe their Ghirardelli moment in 75 characters or less for a shot at winning a trip to a “famous world square,” such as New York’s Times Square, Trafalgar Square in London, or of course, Ghirardelli Square in San Francisco. These moments were then run on a special interactive billboard that the company had installed in Times Square.
Inspira conducted research prior to the events, drawing on ethnographic studies to find interests that fans of Ghirardelli shared (such as live theater, active sports and spas), and visited the cities prior to the events to determine the best locations and times for the tour stops. For example, in New York, the company decided that doing the giveaways at Grand Central Station during morning rush hour would be less effective than having a presence in the theater district or SoHo, where passersby were moving at a more leisurely pace.
Snyder says that one of the best results of the promotion was hearing straight from the consumers. “We were engaging consumers in their environment and letting them define what their moment would be,” he says. “That felt more genuine both for our customer and for what it is that we were trying to do.”